Responsible Gambling

At Tortuga Casino we are committed to safe, controlled play for all Canadian customers. We aim to make gambling an enjoyable pastime by providing clear tools and guidance so players can stay in control. This page explains our player protection principles, the activity‑control features available on your account, and where to go for help if gambling stops being fun.

Player protection principles

We prioritise player safety, fairness and transparency. We promote responsible habits, respect privacy, and use straightforward account controls so you can manage your activity. Our staff are trained to respond to concerns and we monitor accounts for signs of risky behaviour to offer appropriate support or interventions.

Activity-control tools

We provide a range of tools you can use at any time from your account settings or by contacting support. These include deposit limits, loss limits, session time limits and temporary account breaks. You can change most controls yourself online; some requests may require verification and a short processing period to ensure they are applied securely.

Deposit limits

Set daily, weekly or monthly deposit caps to control how much you add to your account. You choose the amount and the time window. Changes that increase limits may be subject to a cooling-off period before they take effect.

Loss limits

Loss limits let you cap net losses over a chosen period. If you reach the limit, play will be restricted until the limit period resets or you reduce your activity further.

Time limits and account breaks

Use session timers or daily time limits to avoid long play sessions. Temporary account breaks allow you to suspend access for a set period while preserving your account balance and history.

Self-exclusion

If you need a longer break, you can self‑exclude for a defined period or request permanent closure. Self-excluded accounts are locked and we stop marketing communications. To return from self-exclusion you must follow the reinstatement process, which may include a cooling-off period and verification steps.

Signs of problematic behaviour

Watch for signs such as chasing losses, spending more time or money than intended, neglecting responsibilities, or hiding activity. If you or someone you know shows these signs, consider using our tools or seeking external support.

Tips for maintaining control

Set realistic limits, take regular breaks, avoid gambling when stressed or under the influence, and keep a clear budget separate from everyday expenses. Discuss concerns with friends or family and use the account tools immediately if you notice a change in your behaviour.

Professional help and support organisations

For confidential advice, contact local provincial helplines or national services such as Gamblers Anonymous. You can also speak to your healthcare provider for referrals to counselling services. If you need assistance applying controls on your account, contact support at [email protected].