Tortuga Casino Privacy Policy

This Privacy Policy explains how Tortuga Casino collects, uses and protects the personal information of users in Canada. We describe the types of data we collect, how we use it to operate accounts and services, the measures we take to keep data secure, and the options available to you to access and manage your information. By using our services you agree to the practices described here.

Types of data we collect

Personal data

We collect information you provide when you register and use our services, such as full name, date of birth, address, email, phone number, government ID for verification, and payment details. This information is used to create and manage your account and to comply with identity verification and anti-fraud checks.

Technical data

We collect device and connection information including IP address, browser and device type, operating system, language, and device identifiers. This data helps us maintain site performance, prevent fraud, and optimise the experience on desktop and mobile.

Transactional data

We record account activity and transaction history such as deposits, withdrawals, game play, bonuses claimed, and customer support interactions. Transactional records are used for payment processing, dispute resolution and regulatory compliance.

Use of information

We use collected information to open and operate your account, process payments, verify identity, prevent fraud, respond to support requests and meet legal obligations. We also use data for security monitoring, analytics to improve our service, and to deliver service-related communications. We do not sell your personal information for marketing purposes.

Data protection practices

We protect personal information using industry-standard security measures, including encrypted transmission, access controls and secure storage. Access to personal data is limited to authorised staff and third-party service providers who need the data to perform their duties. While we strive to safeguard data, no system is completely secure and we recommend protecting your account credentials.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to operate the site, remember preferences, and gather usage analytics. Some cookies are required for core functionality while others support analytics and personalised content. You can manage or block cookies through your browser settings or account preferences, but that may affect how parts of the site function.

User rights

If you are a Canadian user you have rights to access, correct and request deletion of your personal data where applicable. You may also object to certain processing or request restrictions on processing for legitimate reasons. We will verify identity before responding to requests to protect data security.

Access, correction and deletion of data

To request access, correction or deletion, contact us at [email protected] with details of your request. We will review and respond within a reasonable timeframe and may need additional information to verify your identity. In some cases we may retain limited data to meet legal or regulatory obligations.

Information sharing and third parties

We share data with trusted third-party partners who provide payment processing, identity verification, fraud prevention, analytics and hosting services. We may also disclose information when required by law or in response to lawful requests from authorities. All third parties with access are contractually bound to protect your data.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will post the revised policy and, where appropriate, notify you through the account or by email. Continued use of the service after updates constitutes acceptance of the revised policy.