Need help? Our support team is here to assist with questions, account-related issues, technical concerns, or general feedback. Reach out for help with deposits, withdrawals, bonus activation, or game access on desktop and mobile. We respond quickly via live chat and email, and will guide you through verification, responsible-gambling tools, and any account checks to keep your play secure and straightforward.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7 - typical reply under 1 hour; email support within 24 hours) |
| General enquiries | [email protected] (merchant, billing and general account questions; replies Mon-Fri, 09:00-18:00 ET) |
| Affiliate enquiries | [email protected] (partner team handles applications, marketing materials and commission queries; reply within 48 hours) |
| Phone | +1 416 728 3945 (call or text; voice support Mon-Fri, 09:00-18:00 ET; voicemail checked outside hours) |
| Working hours | Live chat 24/7; Email and phone Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID, and up-to-date contact details to avoid delays. Attach any relevant documents and expect a response within one business day for routine enquiries.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account or payment questions are usually handled the same day; more complex issues, such as in-depth verification or dispute investigations, may take longer depending on their nature. We will keep you updated on progress and provide an estimated timeline whenever possible.
Feedback
We'd love your feedback on the site. Send suggestions, ideas or bug reports and our team will review them carefully to improve the service, features and overall user experience. Your input helps shape future updates and promotions, and we aim to respond when follow-up is needed. Thanks for helping us make the site better for Canadian players.